FAQS
FAQS
Are you an authorized Dealer for Mercury, ACME, OJ, Quicksilver, PowerTech?
Yes we are an authorized dealer for Mercury, ACME, OJ, Quicksilver, PowerTech, among other leading brands.
Are all your products new in the box?
Yes, our products are sold new in the original box as advertised. See our Google reviews and what our customers say about us.
Do you offer live customer service to help me identify the correct propeller for my boat?
Yes we are glad to hear from you, this is our favorite part of the job, look at our Google reviews and what customers say about us. Our team of experts is available between the hours of 9:00-5:30 M-F to help our customers identify the correct propeller and hardware and answer questions related to their boat performance. If we’re on the phone helping our customers, please leave us a message and we will call you within 2 hours. 865-673-8171
How Quickly do you ship and do you keep inventory at your warehouse?
All orders placed before 3:00pm ship the same day. We keep a huge inventory of products on hand for immediate shipping. In addition, we drop ship direct from the manufacturer. if the product is not in the warehouse.
How do you ship?
We ship UPS ground. Expedited options are available for additional fee.
How do you sell leading brands at deep discounts?
We run an efficient operation similar to the warehouse concept. In addition, we buy from manufacturers in bulk, to provide a deep discount to our customers.
Do you sell used, demo and refurbished products?
From time to time, we may have a used, demo or refurbished items, the customer will be offered the product with full disclosure and will be noted on the invoice as such.
How large of a Nibral, Bronze, Stainless propeller do you repair?
We repair propellers up to 60″ in Diameter.
How quick is your turnaround on repairs?
On propellers under 36″ in diameter, our turnaround is 3-5 days from the time the propeller is received in the shop. Call us for larger than 36″ propellers.
Where can I ship my damaged propeller to?
Tennessee Propeller and Metalworks
1404 Galway St.
Knoxville, TN 37917
1404 Galway St.
Knoxville, TN 37917
What should I include with my damaged prop?
Name, address, phone number and email address.
Does the price for the repair include shipping the prop back to me?
Yes, shipping is included in the price of repair. UPS ground. other options are available for an additional fee.
How do I know if my propeller is NOT REPAIRABLE?
Over 95% of damaged propellers are repairable. Please do not take the word of someone who doesn’t know about propeller repair in order to sell you a new prop. Send us or email us a picture of your prop if in doubt before you throw it away. propshoptn@gmail.com
What type of finish do you use?
We bring all products back to original condition at no additional cost.
Can the cost of the repair be different than the advertised price?
Possibly, but not likely. The prices on the website cover most of the repairs we see. The price would increase by $30 if welding is required.
What brand props and materials do you repair?
We repair all brands and material types. Nibral, bronze, stainless and aluminum.
How long will shipping take?
Please refer to this map generated at ups.com to show shipping times from our location.
